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AWS Business Support

Expert technical assistance when you need it most, with 24/7 access to cloud experts, architectural guidance, personalized recommendations, and automated workflows for the cloud.

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Start your AWS Business Support trial now with a hassle-free credit refund

If you have never used AWS Business Support before, you may be eligible to try AWS Business Support at no cost for up to 60 days so you can experience the value of 24/7 expert technical guidance with 1-hour response and unlimited cases. The AWS Business Support trial unlocks all product features, including the full set of Trusted Advisor Best Practice Checks and Support Automated Workflows.

To enroll in the offer with AWS Business Support, log in to the Console offer page here and select “Request Offer."

Not an AWS customer? This offer is for AWS customers only. Please create an AWS account here. After your account is created then complete step listed above.  

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Get the most out of AWS Business Support

Add as many contacts as you need, and get 24/7 access Cloud Support Engineers via phone, chat, and web. General response times are less than 24 hours, with responses less than one hour for production system down cases.

Utilize AWS Trusted Advisor to unlock more than 465 best practice checks integrated with 56 AWS services.

Leverage AWS Support Automation Workflow to access a curated collection of AWS Systems Manager self-service automation runbooks that provide best practices to diagnose and resolve common issues in your AWS environment.

Plan and execute successful events with AWS Countdown, a service designed by AWS experts for a broad range of cloud use cases, including migrations, modernizations, product launches, streaming, and go-live events.

Get guidance, configuration, and troubleshooting of AWS interoperability with common operating systems, platforms, and application stack components.

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AWS Business Support free trial offer FAQs

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To be eligible for this offer the account identified in the Expression of Interest must: Not be currently subscribed to AWS Support at the Business, Enterprise On-Ramp, or Enterprise levels, Bill directly with AWS and cannot be associated to a Partner, Reseller, or Solution Provider; and, Be current and in good standing. Offer excludes accounts registered to addresses in and individuals living in the following: Russia, Cuba, Iran, North Korea, Syria, and Ukraine.

The AWS Business Support trial program is not part of the AWS Free Tier. Your eligibility for this program is determined independently.

For eligible promotions, the offer will be applied and identified account will automatically be enrolled in AWS Business Support upon submitting the Expression of Interest and accepting the Terms and Conditions.

Upon submission of enrollment in trial offer you will automatically be notified if your account has been approved. You can also verify your enrollment by going to Support Center within the console. Customers enrolled in Business Support will see the support tier on the top left of the Supper Center and will be able to create a case ticket.

The Promotional Period begins on the date the account identified in the Expression of Interest is enrolled in AWS Business Support and runs for 60 consecutive days.

As part of this promotion you will be charged the public pricing throughout the duration of the promotional period, however a refund amount equal to the monthly Business Support charges will be refunded based on your payment method. If your payment method is pay by invoice, then a credit memo will be issued to the customer equaling the Business Support charges for that month.

After the Promotional Period is over, your account will remain on the AWS Business Support plan and will be charged as described here.

You can view your AWS Business Support charges or download a usage report by going to the billing dashboard in the AWS Console. If you have questions about eligibility, or meet the eligibility criteria but fail to receive the promotional offer, please contact AWS Support.

To cancel the trial, customers can raise a ticket or select plan downgrade within the support plans management console.

For any additional customer questions not answered within the above FAQ’s please contact AWS Support through the console, or by phone.  

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